{"id":10149,"date":"2025-11-16T08:46:20","date_gmt":"2025-11-16T08:46:20","guid":{"rendered":"https:\/\/www.hairlow.cz\/?page_id=10149"},"modified":"2026-04-12T10:11:22","modified_gmt":"2026-04-12T10:11:22","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/www.hairlow.cz\/index.php\/reklamacni-rad\/","title":{"rendered":"REKLAMA\u010cN\u00cd \u0158\u00c1D"},"content":{"rendered":"\n

Reklama\u010dn\u00ed \u0159\u00e1d \u2013 Hairlow.cz<\/strong><\/h1>\n\n\n\n
<\/div>\n\n\n\n

Ka\u017ed\u00e9 vlasy maj\u00ed sv\u016fj p\u0159\u00edb\u011bh. D\u011bl\u00e1m maximum pro to, aby va\u0161e n\u00e1v\u0161t\u011bva byla p\u0159\u00edjemn\u00e1 a abyste odch\u00e1zely spokojen\u00e9, s p\u00e9\u010d\u00ed, kter\u00e1 respektuje p\u0159irozenost va\u0161ich vlas\u016f.<\/p>\n\n\n\n

Pokud by p\u0159esto n\u011bco nesedlo, tento reklama\u010dn\u00ed \u0159\u00e1d n\u00e1m pom\u016f\u017ee naj\u00edt klidn\u00e9 a f\u00e9rov\u00e9 \u0159e\u0161en\u00ed.<\/p>\n\n\n\n

<\/div>\n\n\n\n

1. \u00davodn\u00ed ustanoven\u00ed<\/h2>\n\n\n\n

1.1. Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplatn\u011bn\u00ed reklamace slu\u017eeb a prodeje zbo\u017e\u00ed poskytovan\u00fdch Luci\u00ed Masla\u0148akovou (Hairlow).
1.2. Reklama\u010dn\u00ed \u0159\u00e1d je ve\u0159ejn\u011b dostupn\u00fd na www.hairlow.cz<\/a>.
1.3. Vyu\u017eit\u00edm slu\u017eby \u010di n\u00e1kupem zbo\u017e\u00ed klientka potvrzuje, \u017ee se s t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem sezn\u00e1mila a souhlas\u00ed s n\u00edm.
1.4. Objedn\u00e1n\u00edm slu\u017eby klientka souhlas\u00ed tak\u00e9 s podm\u00ednkami rezervace a storna, kter\u00e9 jsou dostupn\u00e9 na webov\u00fdch str\u00e1nk\u00e1ch<\/a>.<\/p>\n\n\n\n

<\/div>\n\n\n\n

2. Obecn\u00e9 podm\u00ednky reklamace<\/strong><\/h2>\n\n\n\n

2.1. Reklamovat lze pouze slu\u017ebu nebo zbo\u017e\u00ed, kter\u00e9 bylo poskytnuto \u010di zakoupeno p\u0159\u00edmo u poskytovatele.
2.2. Reklamace se vztahuje pouze na prokazateln\u00e9 vady<\/strong>, kter\u00e9 vznikly vinou poskytovatele.
2.3. Za vadu se nepova\u017euje v\u00fdsledek, kter\u00fd:<\/p>\n\n\n\n

    \n
  • neodpov\u00edd\u00e1 p\u0159edstav\u00e1m z\u00e1kazn\u00edka, pokud nebyl objektivn\u011b dosa\u017eiteln\u00fd,<\/li>\n\n\n\n
  • byl ovlivn\u011bn p\u0159edchoz\u00ed dom\u00e1c\u00ed p\u00e9\u010d\u00ed, jin\u00fdmi z\u00e1kroky \u010di stavem vlas\u016f\/poko\u017eky,<\/li>\n\n\n\n
  • vypl\u00fdv\u00e1 z nespr\u00e1vn\u00e9 nebo zanedban\u00e9 dom\u00e1c\u00ed p\u00e9\u010de po slu\u017eb\u011b,<\/li>\n\n\n\n
  • vypl\u00fdv\u00e1 z pou\u017e\u00edv\u00e1n\u00ed nevhodn\u00e9 kosmetiky a p\u0159\u00edstroj\u016f.<\/li>\n<\/ul>\n\n\n\n

    2.4. Reklamace slu\u017eeb se nevztahuje na subjektivn\u00ed pocity z\u00e1kazn\u00edka (nap\u0159. \u201enen\u00ed to dost popelav\u00e9\u201c, \u201ezd\u00e1 se mi to jinak\u201c, \u201evlasy mi po t\u00fddnu rychle mast\u00ed\u201c, apod.).<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    3. Podm\u00ednky pro uzn\u00e1n\u00ed reklamace slu\u017eeb<\/strong><\/h2>\n\n\n\n

    3.1. Reklamaci je klientka povinna uplatnit bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed vady, nejpozd\u011bji do 3 kalend\u00e1\u0159n\u00edch dn\u016f od proveden\u00ed slu\u017eby.
    3.2. Reklamaci lze \u0159e\u0161it osobn\u011b, e-mailem nebo zpr\u00e1vou s fotografi\u00ed (ide\u00e1ln\u011b na denn\u00edm sv\u011btle).
    3.3. Pro spr\u00e1vn\u00e9 posouzen\u00ed je d\u016fle\u017eit\u00e9 uv\u00e9st pravdiv\u00e9 informace o dom\u00e1c\u00ed p\u00e9\u010di, pou\u017eit\u00fdch produktech a p\u0159\u00edpadn\u00fdch dal\u0161\u00edch z\u00e1saz\u00edch.<\/p>\n\n\n\n

    3.4. Reklamaci nen\u00ed mo\u017en\u00e9 uznat, pokud:<\/p>\n\n\n\n

      \n
    • do\u0161lo k \u00faprav\u011b vlas\u016f mimo Hairlow,<\/li>\n\n\n\n
    • nebyla dodr\u017eena doporu\u010den\u00e1 p\u00e9\u010de,<\/li>\n\n\n\n
    • nebyly sd\u011bleny d\u016fle\u017eit\u00e9 informace o p\u0159edchoz\u00edm barven\u00ed \u010di stavu vlas\u016f,<\/li>\n\n\n\n
    • v\u00fdsledek ovlivnily individu\u00e1ln\u00ed vlastnosti vlas\u016f.<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      4. Postup p\u0159i reklamaci<\/strong><\/h2>\n\n\n\n

      4.1. Po doru\u010den\u00ed reklamace poskytovatel posoud\u00ed stav vlas\u016f \/ proveden\u00e9 slu\u017eby a rozhodne, zda je reklamace opr\u00e1vn\u011bn\u00e1.
      4.2. V p\u0159\u00edpad\u011b uznan\u00e9 reklamace m\u00e1 poskytovatel pr\u00e1vo:<\/p>\n\n\n\n

        \n
      • prov\u00e9st bezplatnou opravu<\/strong> slu\u017eby,<\/li>\n\n\n\n
      • nab\u00eddnout n\u00e1hradn\u00ed term\u00edn<\/strong> v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b,<\/li>\n\n\n\n
      • p\u0159\u00edpadn\u011b poskytnout p\u0159im\u011b\u0159enou slevu<\/strong>.<\/li>\n<\/ul>\n\n\n\n

        4.3. . Vr\u00e1cen\u00ed pen\u011bz je mo\u017en\u00e9 pouze v p\u0159\u00edpadech, kdy nen\u00ed mo\u017en\u00e9 slu\u017ebu opravit.<\/p>\n\n\n\n

        4.4. Z\u00e1kazn\u00edk je povinen umo\u017enit poskytovateli n\u00e1pravu p\u0159ed t\u00edm, ne\u017e vyhled\u00e1 jin\u00e9ho kade\u0159n\u00edka.
        (\u2192 pokud by \u0161el jinam, reklamace okam\u017eit\u011b zanik\u00e1.)<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        5. Reklamace na dom\u00e1c\u00ed produkty a zbo\u017e\u00ed<\/strong><\/h2>\n\n\n\n

        5.1. Zbo\u017e\u00ed lze reklamovat do 14 dn\u016f od n\u00e1kupu.
        5.2. Reklamace se vztahuje na v\u00fdrobn\u00ed vady.
        5.3. Nelze reklamovat zbo\u017e\u00ed, kter\u00e9 bylo nevhodn\u011b skladov\u00e1no, pou\u017eito nebo po\u0161kozeno.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        6. Specifick\u00e9 podm\u00ednky pro p\u0159\u00edrodn\u00ed barvy a bylinnou p\u00e9\u010di<\/strong><\/h2>\n\n\n\n

        6.1. V\u00fdsledn\u00fd odst\u00edn u p\u0159\u00edrodn\u00edch barev (henna, indigo, amla, sm\u011bsi, bylinn\u00e9 barvy) nelze nikdy garantovat<\/strong>.
        6.2. P\u0159\u00edrodn\u00ed barvy se chovaj\u00ed individu\u00e1ln\u011b \u2014 ka\u017ed\u00e9 vlasy chytaj\u00ed jinak.
        6.3. Nepopelav\u00e9, teplej\u0161\u00ed nebo nestejnom\u011brn\u00e9 v\u00fdsledky nejsou d\u016fvodem k reklamaci<\/strong>.
        6.4. Reklamace se nevztahuje na:<\/p>\n\n\n\n

          \n
        • rychlej\u0161\u00ed vym\u00fdv\u00e1n\u00ed p\u0159\u00edrodn\u00edch barev,<\/li>\n\n\n\n
        • barevn\u00e9 posuny,<\/li>\n\n\n\n
        • nedosa\u017een\u00ed po\u017eadovan\u00e9ho odst\u00ednu,<\/li>\n\n\n\n
        • projeven\u00ed p\u0159edchoz\u00ed chemie \u010di dom\u00e1c\u00edho barven\u00ed,<\/li>\n\n\n\n
        • reakci vlas\u016f na bylinn\u00e9 sm\u011bsi.<\/li>\n<\/ul>\n\n\n\n
          <\/div>\n\n\n\n

          7. Reklamace st\u0159ihu<\/strong><\/h2>\n\n\n\n

          7.1. Reklamaci st\u0159ihu lze uplatnit pouze do 3 dn\u016f<\/strong>.
          7.2. Reklamace se nevztahuje na situace, kdy:<\/p>\n\n\n\n

            \n
          • z\u00e1kazn\u00edk pou\u017e\u00edv\u00e1 tepeln\u00e9 n\u00e1stroje nevhodn\u00fdm zp\u016fsobem,<\/li>\n\n\n\n
          • v\u00fdsledek neodpov\u00edd\u00e1 p\u0159edstav\u011b, kter\u00e1 nebyla p\u0159edem jasn\u011b komunikov\u00e1na.<\/li>\n<\/ul>\n\n\n\n
            <\/div>\n\n\n\n

            8. Reklamace slu\u017eeb u klientek, kter\u00e9 si vlasy \u017eehl\u00ed<\/strong><\/h2>\n\n\n\n

            8.1. Pokud si klientka b\u011b\u017en\u011b vlasy \u017eehl\u00ed, je d\u016fle\u017eit\u00e9 tuto skute\u010dnost sd\u011blit p\u0159edem, aby mohl b\u00fdt zvolen vhodn\u00fd postup st\u0159ihu.<\/p>\n\n\n\n

            8.2. Pro posouzen\u00ed kvality st\u0159ihu je pot\u0159eba vlasy po \u00faprav\u011b narovnat.<\/p>\n\n\n\n

            8.3. Dal\u0161\u00ed styling je mo\u017en\u00fd dle domluvy.<\/p>\n\n\n\n

            8.4. Pokud klientka narovn\u00e1n\u00ed odm\u00edtne, nelze st\u0159ih reklamovat.<\/p>\n\n\n\n

            <\/div>\n\n\n\n

            9. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/h2>\n\n\n\n

            Ka\u017edou situaci \u0159e\u0161\u00edm individu\u00e1ln\u011b, s respektem k v\u00e1m i k pr\u00e1ci, kterou odv\u00e1d\u00edm.<\/p>\n\n\n\n

            Tento reklama\u010dn\u00ed \u0159\u00e1d m\u016f\u017ee b\u00fdt kdykoliv aktualizov\u00e1n.<\/p>\n\n\n\n

            D\u011bkuji za d\u016fv\u011bru,
            Lucie \u2013 Hairlow.cz<\/p>\n\n\n\n

            Tyto podm\u00ednky nab\u00fdvaj\u00ed \u00fa\u010dinnosti dnem 1.1.2024.<\/p>\n\n\n\n

            <\/p>\n","protected":false},"excerpt":{"rendered":"

            Reklama\u010dn\u00ed \u0159\u00e1d \u2013 Hairlow.cz Ka\u017ed\u00e9 vlasy maj\u00ed sv\u016fj p\u0159\u00edb\u011bh. D\u011bl\u00e1m maximum pro to, aby va\u0161e n\u00e1v\u0161t\u011bva byla p\u0159\u00edjemn\u00e1 a abyste odch\u00e1zely spokojen\u00e9, s p\u00e9\u010d\u00ed, kter\u00e1 respektuje p\u0159irozenost va\u0161ich vlas\u016f. Pokud by p\u0159esto n\u011bco nesedlo, tento reklama\u010dn\u00ed \u0159\u00e1d n\u00e1m pom\u016f\u017ee naj\u00edt klidn\u00e9 a f\u00e9rov\u00e9 \u0159e\u0161en\u00ed. 1. \u00davodn\u00ed ustanoven\u00ed 1.1. Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplatn\u011bn\u00ed reklamace slu\u017eeb a prodeje zbo\u017e\u00ed poskytovan\u00fdch Luci\u00ed Masla\u0148akovou (Hairlow).1.2. Reklama\u010dn\u00ed \u0159\u00e1d je ve\u0159ejn\u011b dostupn\u00fd na www.hairlow.cz.1.3. Vyu\u017eit\u00edm slu\u017eby \u010di n\u00e1kupem zbo\u017e\u00ed klientka potvrzuje, \u017ee se s t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem sezn\u00e1mila a souhlas\u00ed s n\u00edm.1.4. Objedn\u00e1n\u00edm slu\u017eby klientka souhlas\u00ed tak\u00e9 s podm\u00ednkami rezervace a storna, kter\u00e9<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10149","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/pages\/10149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/comments?post=10149"}],"version-history":[{"count":3,"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/pages\/10149\/revisions"}],"predecessor-version":[{"id":10488,"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/pages\/10149\/revisions\/10488"}],"wp:attachment":[{"href":"https:\/\/www.hairlow.cz\/index.php\/wp-json\/wp\/v2\/media?parent=10149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}